Customer Care



Why do I need to create an account to place an order?

We have this feature for the benefit of our customer. You can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! Also, we can contact you if there's a problem with your order. It's quick and easy just click here.


How do I cancel the order I have placed?

Orders can be canceled till the time it is confirmed from the seller (Usually takes up to 2 days). You can contact us for help on canceling your order or please follow the below simple steps:

  1. Sign in to your profile on brantu.com.
  2. On the left side menu, choose: Your orders.
  3. Choose the order you want to cancel and click on view order.
  4. You'll find a button that says Cancel Order on the bottom left corner.

You can also contact us for help on canceling your order. In case you are unable to cancel the order before it goes out, you can refuse it at the time of delivery and the refund will be processed into the source account if you had paid using your credit/debit card.


How do I know if my order went through?

You will receive an order confirmation via email and sms.


Why haven't I received an email regarding my order?

There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.


How do I check the status of my order?

You can see the status of your order on the “Your Orders” section in your profile.


How are orders placed on BRANTU delivered to me?

All orders placed on BRANTU are dispatched through our partner courier service - such as Mylers, R2S Etc.


When will I receive my order?

All orders take 3-5 business days to process (excluding weekends). BRANTU may need to contact you if there is an issue with your order, so please keep your account information updated! All order communication is done via email, so it is important that your email address be accurate and current. Your order may be delayed on specific occasions because of holidays/high demand. Below are some days where we might expect a bit of a delay:

  • Holiday Sale - New Years
  • Holiday Sale- Christmas
  • Valentine Day
  • Winter Sale
  • Mother's Day
  • Ramadan
  • Eid Holidays
  • BRANTU Anniversary
  • Summer Sale
  • Halloween
  • Black Friday

  • How do I know my size?

    If you’re not sure about your size, you can use the SIZE CHART. It will help you get a close to accurate estimate of your size. Size Charts are only applicable on certain products that the brand provides.


    What do I do if I can’t find my size/ found that it’s out of stock?

    You can click on the size you want for the “Notify me” option. Once this item is back in stock, you’ll be notified that it’s available so that you can go ahead and order it.


    How do I care for XXX fabrics?

    Acetate: While most items made of acetate are dry-clean only, some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.


    Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.


    Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.


    Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.


    Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.


    Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.


    Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.


    Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.


    Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.


    Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.


    Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.


    Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.


    Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.


    Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.



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