Customer Care

How long does delivery take?

Our delivery is fast! Your order should arrive between (1-5 business days) to ensure that you wear your new outfit as soon as possible!

How can I track my order?

You can track your order status by clicking on ‘My Orders’ from the drop-down menu. Also you’ll receive an email and SMS confirmation once you’ve placed your order.

Why is my order late?

If the date of arrival has passed, please us the ‘contact us’ tab on this page and we’ll be updating you every step of the way.

Are there any shipping fees?

  • Yes, however it varies from city to city. We currently deliver anywhere in Egypt with the shipping fee price range being as follows:
  • Cairo and Giza - 39 EGP -
  • Alexandria - 49 EGP -
  • -Note- during shipment promotions, the shipping fees will be removed at the end of the final payment page.

  • Don’t worry! your package might be coming in more than one shipment! If the delivery date has passed, please use the ‘contact us’ tab on this page and we’ll reach you as soon as possible!

    Since your order is being processed, your order can not be canceled. However you can choose to return the order after your recieve it, check the returns section for more information.